Important news! Since January we have been merged with our parent company Textkernel
Important news! Since January we have been merged with our parent company Textkernel
"The collaboration between Akyla and Adecco dates back to 2006, but for the past two years our partnership has grown tremendously," says Daniëlle Lambo, Transformation Director at Adecco Netherlands. "In fact, in 2016 we stated the objective towards Akyla that we want to be a digital leader by 2020. For us, that digital leadership revolves around a perfect balance between digitalization and human contact. Therefore, in our plans you will find initiatives in areas such as service and service, but also digital pathways. And of course Akyla, a specialist in portals for the flex industry, is the perfect party for that."
One of the projects Akyla has contributed to is a one hundred percent digital hours processing process. "And digitizing means standardizing. Quite a challenge, since as a service organization we provide customized services for many customers. Akyla has been closely involved throughout the process, including implementation and training. But of course also software-wise. New features were released every other month in order to secure all the complex processes. We can now say that ninety percent of our time processing is digital. The last ten percent, we are now working on that together with Akyla."
"That ten percent is in what we call 'zero touch,'" Lambo continued. "We are now exploring with Akyla how we can eliminate the last human touch. And that last ten percent includes dealing with customers with multiple collective bargaining agreements. For unraveling collective bargaining agreements, we recently started working with Xplican from Akyla. With this we tackle the vast majority of collective bargaining agreements, and that of course saves a great deal of time."
Xplican is therefore a godsend for Adecco. "After all, collective agreements are very difficult to interpret," says Lambo, "and Xplican helps us to make the interpretation purer. Of course, we also need our clients for that, since they are responsible for their collective bargaining agreements. But Xplican helps us in having conversations about collective agreements, where sometimes customers don't know either. This is because the system thinks only in "yes" or "no" terms; there are no gray areas. The result: thanks to Xplican , we are much more compliant, so our temps always get paid what they are entitled to."
The results of a digital timesheet process are also already visible. "Our productivity on this process has increased by more than 15% AND our transactional NPS has improved significantly. Two great results," says Lambo. "Of course, I can tell a bit more about both. First, we've welcomed a lot of new customers recently, and we're able to do time processing with the same number of employees. There's a big savings there. But most importantly: there are fewer complaints about the time processing. Why is that pleasing? It affects our Net Promoter Score (NPS). Hours processing is a hygiene factor: people just expect it to be right. You don't get compliments on it, but you hear about it when it's not done right. Hours processing and compensation are thus influencers in terms of satisfaction. And since we digitized our hours processing process, our transactional NPS has improved significantly. That we achieved that together with Akyla, I'm really proud of that."
Adecco prefers to work with smaller companies, in part for their agility and flexibility. "But we are very strict in our selection," says Lambo. "All processes must be in order at a partner, we demand transparent communication and we want to work on the basis of trust. Akyla - as a relatively small company - and Adecco - as a big giant - have found each other in this. Because Akyla focuses on a subfield within the flex industry, they really have the right knowledge and expertise. It's not for nothing that Akyla has been a reliable partner for Adecco for over thirteen years."
"By the way, Akyla is more than a supplier to us," Lambo adds. "They also think along with us about achieving the goals we have as an organization. And often we are surprised by them. Then they come up with a solution that we could never have thought of ourselves, or a solution that we thought would be too complex. So yes, we will continue to work with Akyla for a long time to come. For example, expanding our current portal and app with documents (pay slips, contracts) is planned for this year. Our temps need one place, one portal where they can find everything. Akyla's portal will soon ensure that we have a single point of contact. And that, again, will benefit the quality of our services."
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Since January, we have merged with our parent company Textkernel. Our website will transition to Textkernel website at the end of April 2024. Until this time you can still find relevant information about our mid-office platform.
