CASE - Repay

A comprehensive digital registration system

At Akyla, they are positive about customization, something that was essential for us to set up the platform exactly according to the wishes of our relations and payroll employees. The fact that they were immediately open to our specific needs also indicated flexibility, something we find very important in a delivery party.

Set up according to the wishes of relations and payroll employees

"At Akyla, they want to be the best at what they do, rather than being able to do everything a little bit. They have a clear focus," says Bas Paridaens, general manager of the NOAD Service Center, part of Repay HRM. "Therefore, when we started looking at another portal in 2009, Akyla was high on our list. We did interview some competitors, but Akyla actually had an immediate advantage with e-UUR . We had just switched to AFAS for our back office and none of the other suppliers could connect with this software. Akyla did and not only that, they were even recommended by AFAS."

"FLEXIBILITY IS VERY IMPORTANT TO US IN A DELIVERY PARTY"

"I must say that it was an exciting move to switch to another software supplier in a short period of time for both our back office and our portal. We asked Akyla if they had realized similar projects at relations, so that we could get a better idea of how things would work. The customer stories we heard were very positive, which made it easier for us to switch. Akyla was also immediately positive about customization, something that was essential for us in order to set up e-UUR exactly according to the wishes of our clients and payroll employees. The fact that they were immediately open to our specific wishes also indicated flexibility, something we find very important in a delivery party."

SERVE CLIENTS AND PAYROLL EMPLOYEES OPTIMALLY

Repay Online, as e-UUR is called at Repay HRM, is now a comprehensive digital registration system accessible to both relations and payroll employees. In Repay Online it is possible to register employees digitally and download pay slips or annual statements. In addition, employees have the freedom to have reservations such as vacation pay and vacations paid out at any time. "With Repay Online we can serve our clients and payroll employees optimally. Our aim here is to guarantee our quality at all times. We process an average of one hundred new employees every week; this must not become impersonal."

Repay Online allows us to provide optimal service to our clients and payroll employees. Our aim here is to ensure our quality at all times. We process an average of one hundred new employees every week, that should not become impersonal

REPAY ONLINE, CONTINUOUS DEVELOPMENT

The digital enrollment in Repay Online, which is completely customized, helps with this. "And both the implementation of e-UUR and the realization of that unique enrollment went perfectly at the time," says Paridaens. "When we started this challenging project with Akyla, we were many times smaller. But even now that we have grown into a number-ten player within the industry, I experience short lines of communication. The contact is good and the communication with our contacts is pleasant. We are continuously developing new features for Repay Online. We can switch quickly with Akyla; over the years they have become a sparring partner. Repay is at the forefront of the flex industry when it comes to automation and Akyla always responds to our wishes. In addition, e-UUR is very stable, the portal never breaks down. That is really important. I am convinced that with a large software party we would work together much less quickly and pleasantly and we would achieve less results."

About Repay HRM

Repay HRM was founded in 2005. Since then, Repay HRM has become a top-ten player within the payroll industry and the organization has greatly expanded its services. For example, they also offer payroll and HRM services. A franchise formula was started in 2008 and by 2015 there were already seven franchise branches throughout the Netherlands. Together with its six own branches, this means that Repay HRM has national coverage, but is also easily accessible locally. In addition, Repay will open multiple branches, in order to offer even more services and be even closer to entrepreneurs and employees. Repay HRM now employs more than sixty internal employees, who ensure every day that all employees and clients are satisfied with the services provided by Repay.